Политика возврата средств

To request the refund or exchange for international order, please use the option on the order status or contact info@keevir.com.All requests for the exchange or refund must be made in 7 days from the receiving date via email or on the website. Once customers initiate the exchange or refund, the products in original condition with a tag must be returned to us within 14 days from the receiving date.If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, KEEVIR then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with a tag attached.

Customs taxes of international orders are not included in the amount of refund.-The exchangeOnce customers request the exchange to a specific size or different color in available stock, customers will get an email confirmation with a PayPal invoice requesting the purchase round-shipping fee. After customers purchase the round-shipping fee, KEEVIR will send the return label via FedEx and invoice to customers via email, then customers must return the product with those documents.

Customers can contact FedEx in their area so that customers adjust which date or time the courier picks it up. After we receive the product and confirm that the product is in original condition as we ship it, the exchanged order will be shipped.-The return ; refund After customers request the return, KEEVIR will send the return label via FedEx and invoice to customers via email, then customers must return the product with those documents. Customers can contact FedEx in their area so that customers adjust which date or time the courier picks it up.After KEEVIR receives the product and confirms that it is in original condition, KEEVIR will refund it within 3 business days from the receiving date.